Refund policy
We want you to be completely satisfied with your purchase. If something isn't right, we'll make it right.
30-Day Satisfaction Guarantee
You have 30 days from the day your order is delivered to request a refund. If you're not happy with your item for any reason, contact us at slawor.support@gmail.com and we'll take care of it.
How to request a refund
Email us at slawor.support@gmail.com with your order number and a short description of the issue. If the item arrived damaged, defective, or different from what was described, please attach a photo or short video. This helps us resolve your case quickly and report the problem to our production partner.
We respond to every request within 24 hours.
In most cases, you keep the item
Because our products ship directly from our production facility, return shipping often costs more than the product itself. For this reason, most approved refunds do not require you to ship anything back. Once your refund is approved, you keep the item and we return your money.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days for the funds to appear on your statement.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery with a photo. We will send a free replacement or issue a full refund — your choice. You will not be asked to pay anything.
Lost or undelivered orders
If tracking shows no movement for 15 consecutive days, or if your order has not arrived within 30 days of shipping, contact us. We will either reship your order at no cost or issue a full refund.
Order cancellation
You can cancel your order for a full refund any time before it ships — usually within 24 hours of placing it. Once an order has shipped, it can no longer be cancelled, but you are still covered by our 30-day guarantee.
Incorrect shipping address
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you provide a corrected address. Reshipping costs may apply.
What is not covered
- Requests made more than 30 days after delivery
- Damage caused by misuse, accident, or normal wear
- Items reported as damaged without any photo evidence
Questions?
Email slawor.support@gmail.com — we reply within 24 hours, seven days a week.