Shipping policy

Where we ship

We currently ship to the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, or APO/FPO addresses.

Processing time

Orders are processed within 1-3 business days after payment. You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number as soon as it ships.

Delivery time

Standard Shipping - FREE - 7-15 business days
Express Shipping - $9.99 - 5-8 business days

You can choose your shipping option at checkout. Delivery times are counted from the day your order ships.

We ship directly from our production partner instead of routing products through layers of warehouses and middlemen. That is what keeps our prices fair. We would rather tell you the real delivery time up front than promise something we can't deliver.

Tracking your order

Every order includes tracking. You will receive your tracking number by email as soon as your package ships. Please allow 3-5 days for tracking information to start updating. This is normal and does not mean your package is lost.

We also send a progress update while your order is on the way, so you always know where it is.

Customs and import duties

All duties and taxes are included in the price you pay. There is nothing extra to pay on delivery.

A note about your bank statement

Your payment is processed by our payment provider, so the charge may appear on your card statement as WESTERN BID instead of Slawor. This is normal. If you have any questions about a charge, please email us at slawor.support@gmail.com before contacting your bank, and we will confirm your order details right away.

Delays

Sometimes customs, weather, or carrier backlogs can delay a package beyond the stated delivery window. If your order is running late, email us at slawor.support@gmail.com and we will track it down for you. If your order has not arrived within 30 days of shipping, we will reship it or give you a full refund.

Incorrect shipping address

Please double-check your address at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you provide the correct address. Reshipping costs may apply.

Questions?

Email slawor.support@gmail.com — we reply within 24 hours, seven days a week.